We Welcome Your Feedback, Bug Reports & Inquiries
Font Converter is continuously developed and maintained by a dedicated team of digital typography engineers, linguists, and software architects. We actively welcome feedback, feature suggestions, bug reports, and partnership inquiries from typists, desktop publishing operators, judicial clerks, students, and language communities worldwide.
Direct Department Communication Channels
| Department / Inquiry Type | Primary Contact Channel | Typical Response Time |
|---|---|---|
| Font Bug & Ligature Mapping Issues | support@fontconverter.com | Within 24 to 48 hours |
| New Tool & Keyboard Feature Requests | feedback@fontconverter.com | Reviewed during weekly sprint |
| Government Exam Presets & Passage Submissions | exams@fontconverter.com | Within 3 to 5 business days |
| Legal, Copyright & Trademark Queries | legal@fontconverter.com | Within 1 to 2 business days |
| Security & Vulnerability Disclosures (VDP) | security@fontconverter.com | High Priority (within 12 hours) |
| Enterprise & Educational Partnerships | partnerships@fontconverter.com | Within 2 to 3 business days |
How to Submit a High-Quality Font Bug Report
To help our engineering team reproduce and resolve ligature or conjunct conversion anomalies swiftly, please include the following technical details in your email:
- Exact Tool Used: Provide the specific tool URL (e.g.
/unicode-to-krutidev/or/bijoy-to-unicode/). - Input Text Sample: Provide a snippet of the exact text before conversion.
- Observed Output: The unexpected character sequence produced by the converter.
- Expected Correct Output: The authentic linguistic spelling or glyph that should have appeared.
- Operating System & Browser: Your device OS (Windows 11, macOS, Android) and browser version (Chrome, Edge, Firefox).
Community Contributions & Exam Simulator Requests
Are you preparing for a state government or judicial typing examination whose official speed, time duration, or mistake penalty criteria are not currently featured in our simulator catalog? Send us the official recruitment notification PDF or public exam guidelines. Our team regularly programs new bespoke presets for state public service commissions (BPSC, UPPSC, MPPSC), high courts (Allahabad, Patna, Delhi, Rajasthan), and paramilitary forces.
Enterprise, Publishing & Institutional Integration
Publishing houses, newspaper printing presses, government digitizing contractors, and software developers who require offline batch conversion scripts or custom CLI utilities can contact our technical partnerships division for specialized integration guidance and OpenType conversion specifications.
Operating Hours & Global Support Commitments
Our online tools operate 24 hours a day, 365 days a year across globally distributed edge delivery networks. Technical support and editorial teams monitor inquiries Monday through Friday from 09:00 to 18:00 UTC. Urgent security reports are monitored around the clock with rapid automated escalation.
Frequently Contacted Subjects & Quick Solutions
Before emailing our support inbox, review these quick self-service answers to our most common user inquiries:
- Missing Glyphs or Blank Rectangles: If converted text shows open boxes (tofu symbols) on your computer, this indicates your local operating system lacks an appropriate Unicode regional font. Install Google Noto Sans or Mangal to view all Devanagari and regional Indic characters.
- Inverted Matra Placement in Word or PageMaker: Legacy fonts enter the short vowel 'i' before the consonant. When pasting converted Unicode text into Microsoft Word or InDesign, ensure you select an OpenType font with the Adobe World-Ready Composer activated to render ligatures in correct phonetic sequence.
- Government Exam Passage Accuracy: All exam simulator passages are drawn from real previous year papers and official speed test archives. If you wish to practice custom passages, you can paste any custom paragraph into our general Typing Speed Test module.
Privacy & Secure Handling of Inquiries
All correspondence sent to our support and feedback channels is treated with strict confidentiality. We do not share user emails, contact names, or feedback details with advertising networks, third-party marketing agencies, or data brokers. Email logs are retained strictly for technical resolution and quality assurance before automated purging.